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Terms of Use

Terms of Use Policy

1.1 Thank you for accessing These terms of use apply to all uses of the website, including the use of the website to access information, download of free products and for the purchase of CDs. This website is operated by Know Your Subject Limited, a company registered in England and Wales, No. 06203245. The registered office is Elizabeth House, 13-19 Queen Street, Leeds, West Yorkshire, LS1 2TW. and KYS Ltd are trading names of Know Your Subject Limited.

1.2 Throughout the terms, all payments to be made by you under these terms shall be to KYS Ltd as appropriate. CD-Roms, software and any other software products that KYS Ltd specifies from time to time are referred to in the terms as "Goods".

2.1 Use of the website provided by KYS Ltd, including the content, is at your own risk. KYS Ltd takes reasonable steps to prevent viruses and malicious code on its website but no liability is accepted for them. KYS Ltd does not warrant that the website is compatible with your computer equipment or that the website is free of errors or viruses, worms or "Trojan horses" and KYS Ltd is not liable for any damage you may suffer as a result of such destructive features.

2.2 KYS Ltd reserve the right to make changes and corrections to its website at any time without notice. You accept that such changes may result in you being unable to access the website. If at any time you are dissatisfied with the website or any of the content, you may choose not to use the website.

2.3 By using the website, you signify your acceptance of the terms in consideration of which KYS Ltd provide you with access. KYS Ltd reserves the right to change these terms from time to time. Accordingly, please continue to review the terms whenever accessing or using the website. If at any time you do not wish to accept the terms, you may choose not to use the website.

2.4 While KYS Ltd has endeavoured to ensure the accuracy of the information accessed via the website, KYS Ltd does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website.

2.5 Websites or pages to which the website are linked are for information only and have not been reviewed by KYS Ltd. KYS Ltd has no responsibility for the content of the websites or pages linked or linking to this website, and KYS Ltd accepts no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked websites provided by third parties.

2.6 The website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos and other material is protected by copyright, trade marks and/or other proprietary rights. The content includes both content owned or controlled by KYS Ltd and content owned or controlled by third parties and licensed to KYS Ltd. You agree to abide by all additional copyright notices or restrictions contained in the website.

2.7 You acknowledge that you do not have any ownership rights in and to any of the names and trade marks used and owned by KYS Ltd. You may not use any of the names and trade marks owned by KYS Ltd without the prior written consent of KYS Ltd.

2.8 Unless otherwise stated, the example companies, organisations, products, people, places and events depicted within the software provided are fictitious, and no association with any real company, organisation, product, person, place or event is intended or should be inferred.

2.9 You agree to notify KYS Ltd in writing promptly upon becoming aware of any unauthorised access to or use of the website by any party or of any claim that the website or any of the contents of the website infringes any copyright, trade mark, or other rights of any party.

2.10 You acquire no rights or licences in or to the website and/or the content other than the limited right to use the website in accordance with these terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the website. Download is permitted by KYS Ltd provided only that: (i) you make no more than one (1) printed copy of such download and no further copies of such printed copy are made; (ii) you make only personal, non-commercial use of such download and/or printed copy; and (iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the content or any part thereof. You may not make any part of the website available as part of another website, whether by hyperlink framing on the internet or otherwise. The website and the information contained therein may not be used to construct a database of any kind, nor may the website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the website.

2.11 If you would like information about obtaining KYS' permission to use any of the content or if you would like to link your website to the website, please contact KYS Ltd at:

3.1 KYS Ltd must receive payment of the whole of the price for the Goods that you order before your order can be accepted and processed or made available for download, where applicable.

3.2 Acceptance of your order by KYS Ltd brings into existence a legally binding contract between us. KYS Ltd reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further information to enable it to process the order or make available download, where applicable.

3.3 All prices are exclusive of VAT and are as published on our website. Prices for standard postage and packing are shown separately, where applicable. Payment must be made using the on-line facility available, KYS Ltd does not accept responsibility for cash sent through the post.

3.4 KYS Ltd will deliver the Goods ordered by you (non download) to the address you give KYS Ltd for delivery at the time you make your order. You will become the owner of the Goods you have ordered when they have been delivered to you. Please allow three (3) weeks for delivery of Goods within the mainland UK, Ireland, Channel Islands and Isle of Man. For the rest of the world, please allow four (4) weeks. These delivery times are indicative only and it might not be possible for us to deliver to some locations. Once Goods have been delivered to you they will be held at your own risk and KYS Ltd will not be liable for their loss or destruction.

4.1 KYS Ltd complies fully with the UK Consumer Protection Distance Selling Regulations 2000 and the Sale of Goods Act 1979 (as amended).

4.2 If the Goods KYS Ltd delivers are not what you ordered (incorrect) or are damaged or defective, KYS Ltd shall have no liability to you unless you notify KYS Ltd in writing or by e-mail to the contact address indicated on this website of the problem within ninety (90) calendar days of the delivery of the Goods.

4.3 If you do not receive Goods ordered by you within ninety (90) calendar days of the date on which you ordered them, KYS Ltd have no liability to you unless you notify KYS Ltd in writing or by e-mail to the contact address on this website of the non-delivery of the Goods.

4.4 If you notify a problem to KYS Ltd under conditions 5.2 and 5.3, KYS' only obligation will be, at its option: (a) to make good any shortage or non-delivery; or (b) to replace or repair any Goods that are damaged or defective.

4.5 The obligation specified under condition 5.4 will be undertaken as soon as possible subject to the conditions of 5.2 and 5.3 being met. KYS Ltd will not offer any additional compensation.

4.6 Software which is downloaded from the KYS Ltd website cannot be returned after purchase. If you experience an issue with downloaded software from KYS Ltd please notify KYS Ltd in writing or by e-mail to the contact address indicated on this website of the problem within ninety (90) calendar days of the date of download.

4.7 KYS Ltd are unable to exchange items that are not damaged, not defective or not incorrect and do not provide refunds for software which is either downloaded or purchased in CD-Rom format.

4.8 This returns policy does not affect your consumer statutory rights.

5.1 KYS Ltd aim to provide excellent service standards but do acknowledge sometimes things go wrong. If you feel you wish to make a complaint in connection with any on-line purchase please notify our Service Standards Team at the contact address indicated on this website.

6.1 You agree to comply with all applicable laws.

6.2 Material on this website is provided for lawful purposes only.

6.3 The website is not directed at any person in any jurisdiction where for any reason the publication or availability of the website or content is prohibited. Those in respect of whom such prohibitions apply must not access the website. KYS Ltd does not represent that either the website or the content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

6.4 You agree to jointly and severally indemnify, defend, and hold harmless KYS Ltd, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought by a third party arising in connection with: (i) your use of the website; (ii) any breach by you of the terms and conditions; (iii) a claim that any use of the website by you infringes any intellectual property rights of any third party, or any right of personality or publicity or is libellous or defamatory, or otherwise results in injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of the website by you; or (v) any misrepresentation or breach of representation or warranty made by you contained herein. You will indemnify KYS Ltd jointly and severally from and against any costs, liabilities, damages and expenses incurred in connection with your use of the website.

6.5 Save in respect of fraud and of personal injury or death to the extent it results from KYS' negligence, any liability KYS Ltd may have in relation to Goods purchased by you via the website, shall be limited to the amount of a refund of any fees paid by you in relation to the applicable Goods. In no event will KYS Ltd be liable for any loss of profit, loss of revenue, anticipated savings, loss of or damage to data, or any indirect or consequential losses even if KYS Ltd has been advised of the possibility thereof.

6.6 Nothing in these terms and conditions is intended to limit any statutory rights or legal rights you might have as a consumer.

6.7 These terms and conditions are governed by the laws of England and Wales.